PRIVACY & SAFETY

Last Updated: June 2026

1. Introduction

At Radiant Essence ("we", "our" or "us"), we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, contact us or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide

We may collect information you provide directly, including:

Full name
Email address
Telephone number
Billing address
Delivery address
Order information
Customer service communications

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage data
Pages viewed
Referral sources

3. How We Use Your Information

We use your information to:

Process and fulfil orders
Arrange delivery of products
Provide customer support
Respond to enquiries
Send order confirmations and shipping updates
Improve website functionality and user experience
Prevent fraud and unauthorised activity
Comply with legal obligations

4. Payment Information

Payments are processed securely through trusted third-party payment providers.

Radiant Essence does not store or have access to your complete payment card information.

5. Sharing Your Information

We may share information only when necessary to operate our business and provide our services, including with:

Payment providers
Shipping and delivery partners
Website service providers
Customer support providers
Fraud prevention and security services

We do not sell, rent or trade your personal information to third parties.

6. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, disclosure, loss or alteration.

While we strive to maintain secure systems, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfil orders
Provide customer support
Meet legal obligations
Resolve disputes
Enforce our policies

8. Marketing Communications

If you subscribe to our newsletter, we may occasionally send updates regarding:

New arrivals
Promotions and special offers
Home décor inspiration
Store updates

You may unsubscribe at any time using the unsubscribe link included in our emails.

9. Cookies

Our website may use cookies and similar technologies to:

Improve website performance
Remember user preferences
Analyse website traffic
Enhance user experience

You can manage cookie settings through your browser preferences.

10. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain types of processing
Object to certain uses of your information

To exercise any of these rights, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of any updates.

13. Contact Us

Radiant Essence

Email: radiantessence.support@gmail.com