TERMS & CONDITIONS

Last Updated: June 2026

1. Introduction

Welcome to Radiant Essence.

These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our website.

2. About Us

Radiant Essence is an online retailer offering carefully curated home décor and home essentials to customers throughout the United Kingdom.

For any enquiries, please contact:

Email: radiantessence.support@gmail.com

3. Eligibility

By using our website and placing an order, you confirm that:

You are at least 18 years of age.
You are legally capable of entering into binding contracts.
The information you provide is accurate and complete.

4. Products

We make every effort to ensure that product descriptions, images and information are presented as accurately as possible.

However, colours, dimensions and appearance may vary slightly due to photography, screen settings and manufacturing differences.

We reserve the right to modify, update or discontinue products without prior notice.

5. Orders

All orders are subject to acceptance and product availability.

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to refuse or cancel any order where necessary, including cases involving:

Suspected fraud
Pricing errors
Product availability issues
Incomplete or inaccurate customer information

6. Pricing & Payment

All prices displayed on our website are shown in Pounds Sterling (£).

While we strive for accuracy, occasional pricing errors may occur. If an error is identified, we reserve the right to cancel the order and issue a full refund.

Payments are processed securely through trusted payment providers. Orders will only be processed once payment has been successfully received.

7. Shipping & Delivery

Orders are typically processed within 1–3 business days.

Estimated delivery times vary by product and destination. Whenever available, estimated delivery information can be found on the relevant product page.

Delivery times are estimates only and may occasionally be affected by circumstances beyond our control.

Orders containing multiple products may arrive in separate parcels.

For further information, please refer to our Shipping & Delivery Policy.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and provide clear photographs of the issue.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions and website design, is the property of Radiant Essence or its licensors and may not be copied, reproduced or distributed without prior written permission.

10. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Interfere with website functionality.
Upload malicious software or harmful code.

We reserve the right to restrict or terminate access to users who violate these Terms.

11. Limitation of Liability

To the fullest extent permitted by law, Radiant Essence shall not be liable for indirect, incidental or consequential losses arising from the use of our website, products or services.

Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will become effective upon publication on this website.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

14. Contact Information

Radiant Essence