PRIVACY POLICY

Last updated: 24 August 2026

At Radiant Essence, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, place an order, contact us or otherwise interact with Radiant Essence.

1. WHO WE ARE

Radiant Essence is responsible for the processing of personal information described in this Privacy Policy.

Email: radiantessence.support@gmail.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.

2. INFORMATION WE COLLECT

We may collect personal information that you provide directly to us, including:

Full name
Email address
Telephone number
Billing address
Delivery address
Order and transaction details
Information provided when contacting customer support
Information provided when subscribing to our newsletter
Any other information you choose to provide to us

We may also automatically collect certain technical and usage information when you use our website, including:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring website or source
Website usage information
Information about how you interact with our website

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Provide customer support
Respond to enquiries
Send order confirmations and delivery updates
Process returns, refunds and other after-sales requests
Maintain and improve our website and services
Protect our website and customers against fraud, misuse and unauthorised activity
Comply with applicable legal, tax and accounting requirements
Send marketing communications where permitted
Protect our legal rights and enforce our terms and policies

We only use personal information for lawful and legitimate purposes.

4. LAWFUL BASIS FOR PROCESSING

Depending on the circumstances, we may process your personal information on one or more of the following lawful bases:

Contract

We may process your information where it is necessary to fulfil a contract with you, such as processing your order, arranging delivery or providing customer support relating to your purchase.

Legal obligation

We may process your information where necessary to comply with legal, tax, accounting or other applicable legal requirements.

Legitimate interests

We may process information where this is necessary for our legitimate business interests, such as maintaining website security, preventing fraud, responding to customer enquiries and improving our services, provided that these interests do not override your rights and freedoms.

Consent

Where consent is required, we will ask for it before carrying out the relevant processing.

You may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

5. PAYMENT INFORMATION

Payments made through our website are processed by third-party payment providers.

Radiant Essence does not store your complete payment card details.

Your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

6. WHO WE SHARE YOUR INFORMATION WITH

We may share personal information with trusted third-party service providers where this is necessary to operate our business and provide our services.

These may include:

Payment service providers
Delivery and fulfilment partners
Website, hosting and technical service providers
Customer support providers
Email and marketing service providers
Fraud prevention and security providers
Professional advisers
Government authorities or other organisations where disclosure is required by law

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and security measures are in place.

We do not sell, rent or trade your personal information.

7. INTERNATIONAL DATA TRANSFERS

Some of the service providers we use may process personal information outside the United Kingdom.

Where your personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

Where appropriate, we will rely on recognised safeguards for international data transfers.

8. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

The retention period depends on the type of information and why we need it.

We may retain information for longer where necessary to:

Fulfil legal, tax or accounting obligations
Resolve disputes
Prevent fraud or misuse
Enforce our agreements and policies
Establish, exercise or defend legal claims

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. MARKETING COMMUNICATIONS

If you choose to subscribe to our marketing communications, we may send you information about:

New products
Special offers and promotions
Home décor inspiration
Radiant Essence news and updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at:

radiantessence.support@gmail.com

Where consent is required for marketing communications, we will obtain the appropriate consent before sending them.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to:

Enable essential website functionality
Keep the website secure
Remember preferences
Analyse website performance and usage
Improve our website and services
Support marketing and advertising activities, where applicable

Some cookies are strictly necessary for the website to operate.

Where required by law, we will ask for your consent before placing or using non-essential cookies.

You can manage your cookie preferences through the cookie settings available on our website, where this functionality is provided.

You can also manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

12. YOUR DATA PROTECTION RIGHTS

Under applicable UK data protection law, you may have rights including:

The right to access your personal information
The right to have inaccurate or incomplete information corrected
The right to request erasure of your personal information
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to data portability, where applicable
The right to withdraw consent where processing is based on consent

Your rights depend on the circumstances and the lawful basis on which we process your information.

To exercise your rights, please contact:

radiantessence.support@gmail.com

We may need to verify your identity before processing certain requests.

13. YOUR RIGHT TO COMPLAIN

If you have concerns about how we use your personal information, we encourage you to contact us first so that we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a complaint is available on the ICO's website.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. CHILDREN'S PRIVACY

Our website and products are intended for adults.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

When we make changes, we will update the date at the top of this page.

We recommend reviewing this Privacy Policy periodically to stay informed about how we handle personal information.

17. CONTACT US

If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact us:

Radiant Essence
Email: radiantessence.support@gmail.com

We aim to respond to privacy-related requests within the timeframe required by applicable data protection law.