SHIPPING & RETURNS

At Radiant Essence, we want you to feel confident when shopping with us. This page explains our delivery, cancellation, returns and refund procedures.

Your statutory rights under applicable UK consumer law are not affected by this policy.

1. SHIPPING UK Delivery

We currently deliver throughout the United Kingdom.

We offer Free UK Shipping on all orders.

We do not charge hidden customs fees on UK orders.

Any applicable delivery information and estimated delivery times will be clearly displayed on the relevant product page and, where applicable, at checkout.

Processing & Delivery Times

Orders are generally processed within 1–3 business days.

Estimated delivery times vary by product and are displayed on the relevant product page where available.

For products offering tracked delivery, tracking information will be provided once the order has been dispatched.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather or other unforeseen events.

Separate Shipments

As some products may be fulfilled by different fulfilment partners, items from the same order may occasionally be dispatched separately and arrive at different times.

Where tracking is available, you will receive the relevant tracking information for each shipment.

2. CANCELLATIONS & RETURNS

If you purchase goods from us online, you may have a legal right to cancel your order without giving a reason.

Change of Mind

For most goods purchased online, you have 14 calendar days from the day after you receive the goods to notify us that you wish to cancel your purchase.

You generally then have a further 14 days to return the goods after notifying us of your cancellation.

To request a cancellation, please contact us at:

radiantessence.support@gmail.com

Please include your order number and clearly state that you wish to cancel your purchase.

Certain types of products may be excluded from statutory cancellation rights where permitted by law, including certain bespoke or personalised goods.

Return Condition

If you cancel because you have changed your mind, you should take reasonable care of the goods while they are in your possession.

You may handle the goods as you would reasonably be allowed to do in a shop to establish their nature, characteristics and functioning. If the goods have been handled beyond what is reasonably necessary and their value has been diminished, a deduction may apply where permitted by law.

Unless otherwise stated, you are responsible for the direct cost of returning goods when cancelling because you have changed your mind.

If a product is faulty, damaged or incorrectly supplied, different rights may apply as explained below.

3. FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, faulty or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the packaging, where relevant

This information helps us investigate the issue and work with our fulfilment or delivery partners where necessary.

Depending on the circumstances and your statutory rights, we may arrange an appropriate remedy, which may include a repair, replacement, price reduction or refund.

Your statutory rights are not affected by any time period stated in this policy for contacting us about an issue.

4. REFUNDS

If you exercise your statutory right to cancel an online purchase, we will process your refund in accordance with applicable UK consumer law.

Where applicable, refunds will normally include the cost of the standard delivery option originally paid for. If you selected a more expensive delivery service, we are not required to refund the additional cost.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.

Where goods have been returned, we may withhold the refund until we have received the goods or you have provided evidence that they have been returned, whichever occurs first, where permitted by law.

5. DELIVERY PROBLEMS

If your order appears to be delayed, lost or incorrectly delivered, please contact us with your order number and tracking information, where available.

We will investigate the issue with the relevant delivery or fulfilment partner and work with you to resolve it.

6. IMPORTANT INFORMATION

Nothing in this policy excludes, restricts or limits any statutory rights or remedies that you may have under applicable UK consumer law.

We will not use this policy to limit our legal responsibilities for goods that are faulty, misdescribed or otherwise do not meet applicable legal requirements.

7. CONTACT US

If you have any questions about delivery, cancellations, returns or refunds, please contact us:

Radiant Essence
Email: radiantessence.support@gmail.com

Please include your order number whenever contacting us about an existing order.